Rollout delays rarely come from a single failure. They come from handovers. A design leaves engineering, a task reaches a contractor late, an as-built record arrives weeks after the trench is closed, and the schedule quietly slips. OnWorkflow removes those gaps by running planning, engineering, and construction on one shared record. A web portal serves planners, service desk staff, and administrators, while a companion app serves engineers in the field, both working from the same live data: a change made on site is visible in the office immediately, and the other way around. Every address in the rollout area is tracked in one place, from contact details and documents to the status of every task. Every resident contact moment is logged on a call board, so an appointment is booked without switching between screens. Everyone works from the same status, so progress is a fact rather than a question.
TTask and resource planning stays synchronized across every project, with teams and subcontractors scheduled by drag-and-drop on a visual planning board instead of separate calls and spreadsheets. Task triggers update status automatically as work is completed, based on rules each contractor sets, so planners are not chasing every step by hand. A customer portal lets residents book their own appointment or complete their own inspection, within the windows the contractor allows. Field teams close the loop directly: mobile tools capture task completion, photos, and site detail as work happens, even without a connection, and sync back into the record the moment one returns. Dashboards and exports show what is open, planned, or completed, by project, team, or area, on demand. Because OnWorkflow connects to OnDesign and OnExecution inside the BeExact ecosystem, a design change reaches the field and a field change reaches the design without anyone rekeying data.
Rework is the most avoidable cost in infrastructure delivery, and most of it starts with information that was correct somewhere else. One connected process removes that failure mode. Automatic status updates and a shared live record cut the calls and emails needed just to find out where a task stands. Drag-and-drop scheduling gets teams and subcontractors planned faster, and a self-service customer portal cuts no-shows by letting residents pick a slot that actually works for them. As-built records keep pace with construction instead of trailing it, which shortens acceptance and speeds up invoicing. Because each contractor configures their own workflow without losing operator-wide oversight, the platform scales from one project to a national program without losing grip on any of them.
“Our subcontractors used to call the service desk to check what they’d been assigned. Now they open the app and it’s already there, updated, with nobody in the office having to touch it.” – Rollout program manager, infrastructure contractor
BeExact’s OnWorkflow keeps every team working from the same live record, from planning through construction.
Field updates reach the office the moment they happen, so status reflects what’s actually happening on site rather than what was reported last. Automatic task triggers and self-service appointment booking remove the calls and emails that usually fill a planner’s day.
The result is a rollout that moves at the pace of the work itself.
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